Game won't start

By D1MO#9976 February 12, 2016, 05:24:56

When attempting to start the game, the play button remains greyed out.

Error : U00000000

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[WARN ] Can't load translations qt en C:/Program Files (x86)/Steam/steamapps/common/Krosmaster 3D/transition/translations;C:/Program Files (x86)/Steam/steamapps/common/Krosmaster 3D/transition/translations
[WARN ] Plugin krosmasterinterface replace mainwindow
[INFO ] Loading plugin uniqueinstance
[INFO ] Loading plugin steam
[CONFIG ] Steam : Set UI Lang to en
[WARN ] Can't load translations qt en C:/Program Files (x86)/Steam/steamapps/common/Krosmaster 3D/transition/translations;C:/Program Files (x86)/Steam/steamapps/common/Krosmaster 3D/transition/translations
[INFO ] Loading plugin network_proxy
[CONFIG ] Reloading proxy config
[TRACE ] Uncrypting net.proxy.credentials
[INFO ] Loading plugin diagnostic_tool
[INFO ] Loading plugin application_launcher
[INFO ] Loading plugin apps_provider
[INFO ] Loading plugin localserver
[INFO ] Starting tcp connection on port 7167
[INFO ] Loading plugin update
[INFO ] Project 'krosmaster' marked for update /Thu Feb 11 23:23:06 2016
[INFO ] Loading plugin mono-project-updater-compat
[INFO ] Exploring C:/Program Files (x86)/Steam/steamapps/common/Krosmaster 3D/game
[INFO ] Loading plugin krosmasterinterface
[INFO ] Starting request GET Click here
[INFO ] Starting request GET Click here
[INFO ] Exploring C:/Program Files (x86)/Steam/steamapps/common/Krosmaster 3D/game - Done
[INFO ] Request GET Click here Finished (status : 200)
[INFO ] Request GET Click here Finished (status : 200)
[INFO ] Running check script
[INFO ] krosmaster Up to date : 0.253
[INFO ] krosmaster Update finished in 0 seconds
[INFO ] Loading plugin optionsdialog
[INFO ] Loading plugin windowstaskbar
[INFO ] Loading plugin about
[INFO ] Loading plugin ankama_account
[INFO ] Loading plugin systemconfiguration
[INFO ] Creating configuration backup C:/Users/Dimo/AppData/Local/transitiontransition_b87c1342b54e7c3b7f20866402483cce.ini

SystemInfo: UserLanguage = en
SystemInfo: UserCountry = US
SystemInfo: UserTimezone = -5
SystemInfo: DefaultJavaVersion = 1.8.0.66
SystemInfo: OsName = Windows
SystemInfo: OsVersion = 6.1.7601
SystemInfo: OsExtra = Service Pack 1.0
SystemInfo: OsArch = amd64
SystemInfo: TotalSystemMemory = 8528523264
SystemInfo: FreeSystemMemory = 6385528832
SystemInfo: CPUVendor = AuthenticAMD
SystemInfo: CPUName = AMD A6-6400K APU with Radeon(tm) HD Graphics
SystemInfo: CPUId = 1-15-13
SystemInfo: CPUFeatures = SSE;SSE2;SSE3;SSE4.1;SSE4.2;SSE4a;AVX;AES;HyperThreading
SystemInfo: CPUCachesSize = 4100;1024;0
SystemInfo: CPUCores = 2
SystemInfo: CPUFrequencies = 3900
SystemInfo: CPUNominalFrequencies = 3900
SystemInfo: VideoCardVendorId = 4098
SystemInfo: VideoCardVendorName = AMD
SystemInfo: VideoCardDeviceName = AMD Radeon R7 200 Series
SystemInfo: VideoCardDeviceId = 26128
SystemInfo: VideoCardDedicatedMemory = 2147483648
SystemInfo: VideoCardDriverInstallationDate = Wed Feb 3 2016
SystemInfo: VideoCardDriverVersion = 15.301.1801.1001
SystemInfo: VideoCardDriverName = aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SystemInfo: DNSServers = 192.168.1.1
SystemInfo: Laptop = false
SystemInfo: ScreenSize = 1366x768
SystemInfo: ScreenLogicalDpi = 96x96
SystemInfo: ComputerManufacturer = Gigabyte Technology Co., Ltd.
SystemInfo: ComputerModel =
SystemInfo: ComputerInstallationDate = Fri Sep 19 2014
SystemInfo: DirectXVersion = 11.0
SystemInfo: WindowsSATScore = 5.9
SystemInfo: WindowsSATCPU = 6.5
SystemInfo: WindowsSATMemory = 7.3
SystemInfo: WindowsSATDisk = 5.9
SystemInfo: WindowsSATGraphics = 6.7
SystemInfo: WindowsSATD3D = 6.7
SystemInfo: WindowsFullVersion = 6.1.7601
SystemInfo: WindowsCodeSet = 1252
SystemInfo: WindowsSafeMode = false
SystemInfo: SteamInstalled = true

Reactions 6

Score : 3

AltriusTheChamp#4655 February 13, 2016, 07:06:03

Ankama name: AltriusTheChamp
Ok so, I also have this problem and I'll put in the details I know about it. First off, I play through Steam in case that is important.
I have not been able to play for the last 28 hours. I use a PC with (i think) windows 7 and have the latest version of Krosmaster as far as i know. I can't actually check what version of the game i have because in the spot it is suggested i can check it just says "Krosmaster arena is updating".
I think this is where my problem is because while it says an update is happening, the play button is greyed out. But there is no update happening (according to the site) and no progress bar or anything to indicate that my launcher is working on it.

Score : 774

OneBigHullabaloo#3360 February 13, 2016, 07:18:39

I have also had this issue. You can get the game running again by verifying the game cache via steam. However, you'll have the same problem when you turn it off and on again.

Score : 3

AltriusTheChamp#4655 February 13, 2016, 16:48:14

Okay that worked for me too. Thankfully it only takes like 2 seconds so I won't mind doing it when i need to. Thanks Hullabaloo!

Score : 179

D1MO#9976 February 13, 2016, 17:24:29

Are they planning on fixing this, or what? It's been busted for a few days now.

[Dewit] - ANKAMA - February 15, 2016, 10:25:46

Hello everyone.

Thank you for bringing the problem to us. It seems that it only affects the Steam version of the game; a fix is on the way, and we'll keep you updated about its arrival.

In the mean time, if you want to play Krosmaster, the stand-alone launcher doesn't suffer from this bug.

Score : 2

#[Ourson]#3264 February 15, 2016, 12:04:06

Hello.

The issue is fixed.
Thanks for bringing it to our attention

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