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Brand new Dark Heroes set with used code?

By Goggle-Hat January 08, 2017, 23:04:20

I just received a brand new Dark Heroes set, completely sealed, with a code that the website says is already used. I messaged customer support on this site yesterday without the slightest indication of response. What am I supposed to do? I'm rather P.O.'d about this...

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Score : 99

Same here—Dark Heroes new, sealed, "Code already used." Some kind of bug with Dark Heroes codes? Any more info on this?

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Score : 1

Same thing just happened to me.  Brand new Dark Heroes box - code already used.

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Score : 99

Hey, got this resolved a couple of days ago. Go to Ankama Support here: https://support.ankama.com, choose "Subscription and boutique" from the first drop-down, and "Ankama codes" from the second. Once they replied, I provided a photo of my receipt, and they added the figures to my online account. Whole thing took two days, tops. Very smooth.

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